Frequently Asked Questions

We recommend using plastic cleaner, such a Plexus or Meguiar's and a microfiber cloth so you don't scratch the windows.

UV rays will oxydize these windows over time, so we recommend use a fly cover when the tent is not in use to reduce exposure to the sun.

We recommend using this product Iosso Mold and Mildew & Stain Remover along with a sponge, soft bristle brush and a hose. Never use bleach.

We have more detailed tips in the article here.

First, check out this article about removing mold from canvas tents.

1. Dry-scrub the area with a soft bristle brush or sponge. 

2. Kill the mold with a mixture of 1-part white vinegar (distilled) to 3-parts water.  Spray it on and let it dry.

3. Use Iosso Mold and Mildew & Stain Remover.  This is our go-to product.  It is gentle on canvas and has historically done the best job. Follow the on-pack instructions.  Try spot cleaning with a hot-water mixture in a spray bottle, or create a solution in a bucket and apply with a sponge. Don’t be alarmed if all of the mold hasn’t been removed yet.

4. Let it dry in direct sunlight.

5. Apply another treatment and let dry. You may need to repeat this a third time.

6. Rinse and let dry before storing.

**NEVER USE BLEACH**

Certainly check out this article about snow camping with a bell tent.

For a couple days that is fine, but we suggest keeping foliage and wet leaves at least 3 feet from your canvas tent. This stuff easily encourages mildew to grow on canvas.

Keep windows slightly cracked at all times, run a fan, place DampRid in your bell tent, or run a dehumidifier (for extra credit).

We unfortunatly do not offer event services any more. We handed over our event business to Cascadia Glamping. If you are in the Pacific Northwest, please contact them. Otherwise you can email us and we can find a local business that can help you elsewhere in the U.S.A.

Unfortunately this offering is no longer offered by us. But you could buy one of our tents so that you have one for the rest of your life!

Of course! Check out our write up with tons of useful information here.

Yes, they can - with practice and patience. We have the steps on how to set a bell tent up on concreateor indoors.

We would recommend it! Most venues either come with event insurance or they will likely require it.

FREE shipping in the contiguous United States.

Orders received before 12:30 PST will usually ship the same day via FedEx standard ground. Your gear should get to you within 1-5 business days (depending upon distance from Portland, Oregon). 

View this diagram for approximate shipping times.

We will email you a tracking number once your order goes out the door and keep in touch with you to make sure that all is well!

Express shipping, along with pricing to Hawaii, Alaska, Canada, United Kingdon, Puerto Rico are provided during the checkout process. Note that Canada and the England shipments will require payment of import duties.

Sorry, we do not pay for return shipping.

We can provide a quote to ship your items quicker (just a heads up that heavy tents come with a hefty cost to guarantee arrival in 1-2 days).

We can coordinate the shipment of our tents outside of the U.S.A., however you will be responsible for any import duties, fees and taxes that your specific country requires.  You can contact your local customs service agency to educate yourself on what charges to expect. You should reference the canvas tent harmonized tariff code (HTS) of 6306.29.1100 - product of China - when performing research. We have seen Candaia taxes being about 35% +/- of the total order price.

We would love to partner with you.  We have tiered pricing on tent orders of 3 tents or more.  Check you this page about our volume discounts.

We’d love for you to offer our items to your customers on your website.  No need to carry inventory, we will ship the products out on your behalf. Simply fill out the form on this page.

We have several options available for financing purchases for individuals or businesses. Please click here to learn more.

We offer a 45-day return policy time frame to refund purchases of unused merchandise. Items must be returned in the original package, unused, with all original parts to be refunded full credit. Refunds are credited back to the same credit card used for payment. Returns unfortunately do not qualify for free shipping.

The cost of shipping items back will by the responsibility of the customer. Customers returning products will also be liable for a 15% restocking fee. Please contact us prior to return to receive authorization and the return address.

If merchandise is damaged during delivery to you, we ask you notify Life inTents immediately so that we can remedy the situation.

Sorry, we do not accept return of used tents.

Order cancellations will require a 3% fee deducted from the order refund to compensate for credit card transaction fees.

Please email us you need to return a product.

View product returns page.

All purchases come with LIFEtime support! We stand behind our craftsmanship! Life inTent™ branded bell tents carry a limited 30-month warranty against defects in the workmanship and materials when our tents are used for recreational purposes. Any bell tent whose quality is compromised will be repaired or replaced for free, at our discretion.

Warranty return freight requires customer prepayment. The warranty does not cover mold or mildew damage, zippers, fabric holes or damage caused by neglect or accidents. Warranty is not valid if unapproved canvas cleaning or protective chemical products are used, improper cleaning & storage methods used, or aftermarket customizations are made to the tent materials or hardware.

Tents set up for long-term use greater than 21-days at a time do not qualify for the 30-month warranty. Such use does however come with a 12-month warranty. Any bell tent whose quality is compromised will be repaired or replaced for free, at our discretion. Return freight requires customer prepayment. The warranty does not cover mold or mildew damage, or fabric holes or damage caused by neglect or accidents. Warranty is not valid if unapproved canvas cleaning or protective chemical products are used, improper cleaning methods used, or after market customizations are made to the tent materials or hardware. We of course will still provide a lifetime of support after the 1-year period to help solve for any challenges that you may encounter with the tent.

Warranty only is valid to original purchaser of new tents.

View the tent warranty page.

We have several options available for financing purchases for individuals or businesses. Please click here to learn more.

We on the road frequently, but our family lives in Portland, Oregon. Our mailing address is at 525 3rd Street Suite 200 Lake Oswego, OR 97034. 

Please call or email us if you would like to schedule a visit.

We are typically on the road or working from our home office.  But we are happy to meet in person in Portland, OR or San Diego, CA to show you our tents. Just ask for an appointment.

What are those?  We are in and out of the warehouse, on the road, or working from home. If we miss your call, feel free to text. We are generally online Monday-Friday during “normal business hours.”