Frequently Asked Questions

We have offices in Portland, OR and San Diego, CA so our sweet spot is within a 4-hour drive of these locations. However, we do fly all over the U.S. - the tents and gear love a good adventure too!  The further away, the higher the minimum.  We do not charge for travel within 30 minutes of our locations.

We certainly will if we have availability.  We would simply ask that you also cover the shipping and handling. Learn more here.

Of course! Check out our write up with tons of useful information here.

Of course! We can can create a complimentary custom page for your event that you can direct your guests to, and populate the page with event details and payment options (if necessary).

Yes, they can - with practice and patience. We have the gear to help do this for you if you have an event where this is required. Just ask!

We would recommend it! Most venues either come with event insurance or they will likely require it.

We have a amazing partners who we work closely with in Oregon, Washington, and Southern California to help with restrooms or showers if they are needed.  Luxury Restroom Trailers in the PNW has dozens of beautiful and clean restroom trailer sizes to meet the needs of your off-grid event. Posh Privy in San Diego is our other great partner.

We recommend using this product Iosso Mold and Mildew & Stain Remover along with a sponge, soft bristle brush and a hose. Never use bleach.   

We have more detailed tips in the article here.

1. Dry-scrub the area with a soft bristle brush or sponge. 

2. Kill the mold with a mixture of 1-part white vinegar (distilled) to 3-parts water.  Spray it on and let it dry.

3. Use Iosso Mold and Mildew & Stain Remover.  This is our go-to product.  It is gentle on canvas and has historically done the best job. Follow the on-pack instructions.  Try spot cleaning with a hot-water mixture in a spray bottle, or create a solution in a bucket and apply with a sponge. Don’t be alarmed if all of the mold hasn’t been removed yet.

4. Let it dry in direct sunlight.

5. Apply another treatment and let dry. You may need to repeat this a third time.

6. Rinse and let dry before storing.

**NEVER USE BLEACH**

FREE shipping in the contiguous United States.

Orders received before 12:30 PST will usually ship the same day via FedEx standard ground. Your gear should get to you within 1-5 business days (depending upon distance from Portland, Oregon). 

View this diagram for approximate shipping times.

We will email you a tracking number once your order goes out the door and keep in touch with you to make sure that all is well!

Shipping prices to Hawaii, Alaska, Canada, Mexico, or Puerto Rico, and the rest of the World are provided during the checkout process.

Sorry, we do not pay for return shipping.

We can provide a quote to ship your items quicker (just a heads up that heavy tents come with a hefty cost to guarantee arrival in 1-2 days).

We can coordinate the shipment of our tents outside of the U.S.A., however you will be responsible for any import duties, fees and taxes that your specific country requires.  You can contact your local customs service agency to educate yourself on what charges to expect. You should reference the canvas tent harmonized tariff code (HTS) of 6306.29.1100 when performing research.

We would love to partner with you.  We have tiered pricing on tent orders of 3 tents or more.  Please email us for details.

We’d love for you to offer our items to your customers on your website.  No need to carry inventory, we will ship the products out on your behalf.  Please email us about our tent drop shipping program.

Would you love to start your own event glamping business? We’d love to hear from you. We are looking for great partners through the USA. We are happy to help you, even if an LiT franchise doesn't fit your needs. More information can be found here.

The American Glamping Association can understands that accessing capital for structures for your new or expanding business can be tough, and the want to help. If you don’t have business credit or do not have the capital resources to acquire your units, the AGA can step in and help you out. The AGA is constantly looking at projects that are in need of creative capital solutions to move their business forward. There are no upfront fees and the AGA will purchase the units outright and deliver them to your property in exchange for a revenue share. Providing structures in exchange for a revenue share agreement is often the easiest way for the AGA to help move your operation forward but it all begins with us learning more about you and your project.

First you will need to reach out to tell us more about your project and where you are at in the process and you can also learn more by CLICKING HERE. This will only take a few minutes and will help us determine if you are a good candidate for this program and if you qualify for the next steps. If you are not sure if this is the right fit for you and your organization please reach out to learn more.

We offer a 45-day return policy time frame to refund purchases of unused merchandise. Items must be returned in the original package, unused, with all original parts to be refunded full credit. Refunds are credited back to the same credit card used for payment. Returns unfortunately do not qualify for free shipping.

The cost of shipping items back will by the responsibility of the customer. Customers returning products will also be liable for a 15% restocking fee. Please contact us prior to return to receive authorization and the return address.

If merchandise is damaged during delivery to you, we ask you notify Life inTents immediately so that we can remedy the situation.

Sorry, we do not accept return of used tents.

Order cancellations will require a 3% fee deducted from the order refund to compensate for credit card transaction fees.

Please email us you need to return a product.

All purchases come with LIFEtimesupport! We stand behind our craftsmanship! Life inTent™ branded bell tents carry a limited 30-month warranty against defects in the workmanship and materials when our tents are used for recreational purposes. Any bell tent whose quality is compromised will be repaired or replaced for free, at our discretion.

Warranty return freight requires customer prepayment. The warranty does not cover mold or mildew damage, zippers, fabric holes or damage caused by neglect or accidents. Warranty is not valid if unapproved canvas cleaning or protective chemical products are used, improper cleaning & storage methods used, or aftermarket customizations are made to the tent materials or hardware.

Tents set up for long-term use greater than 21-days at a time do notqualify for the 30-month warranty. Such use does however come with a 12-monthwarranty. Any bell tent whose quality is compromised will be repaired or replaced for free, at our discretion. Return freight requires customer prepayment. The warranty does not cover mold or mildew damage, or fabric holes or damage caused by neglect or accidents. Warranty is not valid if unapproved canvas cleaning or protective chemical products are used, improper cleaning methods used, or after market customizations are made to the tent materials or hardware. We of course will still provide a lifetime of support after the 1-year period to help solve for any challenges that you may encounter with the tent.

Warranty only is valid to original purchaser of new tents.

We have partnered with Klarna to help in financing a tent. You can learn more about their terms by entering your shipping address during the check-out process and proceed to the payment option page.

Businesses seeking financing for tent structures could also work with our partner, the American Glamping Association, to help fund these structures, without fees. See more details in the "Business Opportunities" FAQ section.

Our main headquarters and mailing address is at 3901 SE Naef Road, Portland, OR 97267.  We also have a second location in San Diego, CA.

Please call or email us if you would like to visit, as we are usually on the go.

We are typically on the road or working from our home office.  But we are happy to meet in person in Portland, OR or San Diego, CA to show you our tents. Just ask for an appointment.

What are those?  We are in and out of the warehouse, on the road, or working from home. If we miss your call, feel free to text. We are generally online Monday-Friday during “normal business hours.”