We offer a 45-day return policy time frame to refund purchases of unused merchandise. Items must be returned in the original package, unused, with all original parts to be refunded full credit. Refunds are credited back to the same credit card used for payment. Returns unfortunately do not qualify for free shipping. The cost of shipping items back will by the responsibility of the customer. Customers returning products will also be liable for a 15% restocking fee. Please contact us prior to return to receive authorization.
If merchandise is damaged during delivery to you, we ask you notify Life inTents immediately so that we can remedy the situation.
Sorry, we cannot allow for the return of used tents, gear or accessories.
Order cancellations prior to items shipping will require a 3% fee deducted from the order refund to compensated for credit card transaction fees.
Canvas Tent & Accessories Warranty
All purchases come with LIFEtime support!
We stand behind our craftsmanship! Life inTent™ branded bell tents & accessories carry a limited 30-month warranty against defects in the workmanship and materials when our tents are used for recreational purposes. Any bell tent whose quality is compromised will be repaired or replaced for free, at our discretion. Return freight requires customer prepayment.
The tent warranty does not cover damages arising from normal use, including mold, mildew, UV exposure, extreme weather, wood stove and air conditioner use, fire, damage during storage, sewn-in zippers, nor fabric holes or damage caused by neglect or accidents. Warranty does not cover improper guy rope rigging if tent is placed on a deck platform. Warranty is not valid if unapproved canvas cleaning or protective chemical products are used, improper cleaning methods used, or aftermarket customizations are made to the tent materials or hardware.
Tents used for set-up for long-term use greater than 21 consecutive days at time do not qualify for the 30-month warranty. Such use does however come with a 12-month warranty. Any bell tent whose quality is compromised will be repaired or replaced for free, at our discretion. Return freight requires customer prepayment.
We of course will still provide a lifetime of support after the 1 year period to help solve for any challenges that you may encounter with the tent.
Warranty only is valid to to original purchaser of new tents.
Camping Gear, Furniture Tools Warranty
All items not manufactured by Life inTents will follow warranty terms provided by the manufacturing company. Please reach out to them first. We are are happy to help with the process if your efforts are not progressing as desired.
Submit a Warranty Using the Form Below: